Great support should meet people where they are — and these days, that’s WhatsApp.
We’re excited to announce that WhatsOps, our custom WhatsApp integration, is now fully live across our service desk. That means your team can now raise and update IT tickets with us simply by messaging us — just like they’d talk to a friend.
It’s simple: your team sends a WhatsApp message to our support number.
From there:
A ticket is created or updated in our service desk automatically
The full chat history is audit-tracked in the ticket
Our analysts reply directly in WhatsApp
You can even send photos or screenshots to help explain the issue
No need to log into a portal. No need to search through emails. Just fast, clear, human support — where your team already communicates.
🚀 Speeds up issue reporting
📸 Makes it easier to explain problems (just snap a pic!)
🧠 No need to remember ticket numbers or forms
✅ Full visibility and audit trail still captured in our systems
We’ve already seen faster response times, quicker resolutions, and happier users.
If your company hasn’t been onboarded yet, we can have you up and running in minutes.
Just reply to this email or contact Richard – we’ll send a welcome message to your whole team and make WhatsApp your new favourite way to reach us.